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Posted Date: 28 Sep 2009 Posted By: ramanujam Member Level: Bronze
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2007 B.E Computer Science Anna university Question paper
TOTAL QUALITY MANAGEMENT
2 MARKS:
1. Define Quality as per Ed. Deming?
2. What do you understand by quality statement?
3.Expalin: Empowerment?
4.Explain:Supplier selection?
5.List out various measurements of dispersion in SPC?
6.Explain the rules to be followed in sample selection?
7.List down the pillars of TPM?
8. Expalin:Taguchi Quality Loss Function?
9. Explain about NCR?
10. Expalin the need for the quality systems in an organization?
16 MARKS (5x16=80)
11. (a).(i) List out the barriers of TPM implementation?[marks 8]
(ii). Discuss about the analysis techniques for the quality cost?[marks 8]
(or)
(b). (i). Explain the principles of TQM?[marks 8]
(ii) Expalin about the strategic planning?[marks 8]
12. (a). Explain the following:
(i). 5S[marks 5]
(ii) Kaizen[marks 5]
(iii) Supplier rating and relationship diagram[marks 6]
(or)
(b) Discuss about Maslow's need hierarchy theory and Herzberg's two factor theory
for motivation?[marks 16]
13. (a). Explian in detail:
(i). Process capability[marks 8]
(ii). Six sigma[marks 8]
(or)
(b) Discuss the need, construction and applications of control charts for
variables.[marks 16]
14. (a). Discuss the objectives, process, outcome and benefits of FMEA?[marks 16]
(or)
(b). Explain about the following:
(i). QFD process[marks 8]
(ii). Benchmarking process[marks 8]
15.(a). (i). Explain about quality system auditing?[marks 8]
(ii) Discuss the implementation of ISO:9000:2000 quality systems?[marks 8]
(or)
(b).(i). Explain about the documentation process in ISO 9000:2000 system?[marks 8]
(ii) Discuss ISO 14000 requirements and its benefits?[marks 8]
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