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Posted Date: 16 Jun 2009 Posted By: Cool Member Level: Gold
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2007 All India Management Association (AIMA) M.B.A Marketing Management Managerial Effectiveness – II University Question paper
Page 1 of 26
Question Paper
Managerial Effectiveness – II (MB1A4): January 2007
? Answer all 100 questions.
? Each question carries one mark.
1. Ethics has gained prominence in business as every manager faces ethical dilemmas at work. Which of the following
closely refers to business ethics?
(a) Individual characteristics
(b) Structural variables
(c) Organizational culture
(d) Issue intensity
(e) Truth and justice.
2. Alprove Ltd., is facing problems relating to communication at the individual level as well as at the organizational
level. Which of the following activities, a manager should consider to improve communication at the organizational
level?
I. Increasing the understanding.
II. Communicating policies.
III. Motivating employees.
IV. Dealing with subordinates.
(a) Both (I) and (II) above
(b) Both (II) and (III) above
(c) (I), (II) and (III) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
3. The intensity of the ethical issue also plays a vital role in an individual’s ethical behavior. A manager may consider
an issue ethical or unethical depending on various factors. The intensity of the ethical issue will not be greater in
which of the following conditions?
(a) Number of people affected is large
(b) Everyone agrees that the action is unethical
(c) There is lesser probability of it causing damage
(d) The effect of the action can be seen immediately
(e) The action has a serious effect on the victims.
4. A manager who wants to set up a manufacturing plant selects two locations. He then lists out the pros and cons for
each of these locations and selects the location with the maximum number of pros. This method is known as
(a) Franklin’s rule
(b) Dawe’s rule
(c) Lexographic method
(d) Rules for staffing from strength
(e) Heuristics.
Page 2 of 26
5. Any organization requires contribution by managers in three basic areas namely direct results, establishing values,
and developing managers for tomorrow. An organization that is lacking in any of these areas is likely to fail in the
long run. Every manager needs to contribute to the organization in these three areas. Which of the following
statements is/are true regarding manager’s contribution towards developing tomorrow’s managers?
I. Effective managers should also contribute to the organization by helping in the development of their
subordinates and other people in the organization.
II. Effective managers must be committed to producing effective results like quality goods and services.
III. Effective managers should set standards by their hard work and motivate their subordinates to develop and
perform much better.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
6. There are several misconceptions about time. People believe that effective time management is about saving time or
working quickly or working on many tasks at a time, but this is not time management. Which of the following
statements is/are not true with regard to time management?
I. Time management is about spending time on a task after analyzing its importance and reducing the time spent
on unproductive tasks.
II. Effective time managers use time logs to analyze how they spend their time and are able to identify where
they are wasting time.
III. Managers should set objectives that can be achieved within a specific time span and then plan to achieve the
goals.
IV. Time logs can be used to plan time and cannot be used to plan resources.
(a) Only (I) above
(b) Only (IV) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) Both (III) and (IV) above.
7. Set of beliefs, values and personality variable are the individual characteristics that influence the ethical behavior of
a manager. Which of the following personality variables refers to the strength of the individual’s beliefs?
(a) Externals
(b) Internals
(c) Ego strength
(d) Locus of control
(e) Code of ethics.
8. The culture of an organization also has a great impact on the ethical behavior of its employees. Organizational
culture is/are characterized by which of the following to foster high ethical standards?
I. High risk tolerance.
II. Control.
III. Conflict tolerance.
IV. Ego centrism.
(a) Only (I) above
(b) Both (I) and (II) above
(c) (I), (II) and (III) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
Page 3 of 26
9. After planning, managers need to organize the activities of the organization, which means putting things in order.
Which of the following is/are the basic principle (s) that a manager has to remember while organizing?
I. Identifying the right persons to delegate work.
II. Allocating duties and responsibilities along with authority and accountability.
III. Structuring the lines of reporting in the organizational hierarchy.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
10. The decision-making process involves a careful analysis of the available alternatives and selecting the best solution
based on judgment. Arrange the following steps of the decision-making process in the right sequence.
I. Identifying and defining the problem.
II. Gathering information and indentifying the variables.
III. Obtaining feedback.
IV. Analyzing the alternatives.
V. Putting selected decisions into practice.
(a) (I), (II), (III), (IV) and (V) above
(b) (I), (II), (III), (V) and (IV) above
(c) (I), (II), (IV), (III) and (V) above
(d) (I), (II), (IV), (V) and (III) above
(e) (I), (II), (V), (III) and (IV) above.
11. Which of the following is the underlying principle of management planning?
(a) The present situation will be depending on the past situation
(b) The past situation will not be same as the present situation
(c) The future situation will be different from present situation
(d) The future situation depends upon the present situation
(e) There is no relation between past and future situations with the present situation.
12. Hens Selye, developed a model called the General Adaptive Syndrome model to explain the stress phenomenon and
the stress levels. Which of the following is the second stage in this model?
(a) Alarm reaction stage
(b) Resistance stage
(c) Honeymoon stage
(d) Exhaustion stage
(e) Awakening stage.
13. Holistic therapies allow the body to heal naturally. These therapies have no side effects and are reliable. Which of
the following is the use of meridians or zones to reduce stress?
(a) Massage therapy
(b) Aromatherapy
(c) Nutrition therapy
(d) Meditation
(e) Reflexology.
14. Which of the following statements is not true regarding sleep as one of the strategies to fight stress?
(a) Sleep is a weapon
(b) Stress makes a person sleepless or very sleepy
(c) A stressed person may feel sleepy throughout the day and awake during nights
(d) One must go to bed at the same time every day
(e) Everyone needs the same amount of sleep everyday.
Page 4 of 26
15. Yoga is one of the important strategies available for managers as a stress reliever and has been tried and tested since
ancient times. Which of the following is not true regarding yoga?
(a) It is a state of no-mind
(b) It is done for bodybuilding
(c) It focuses on gentle postures that improve circulation of blood to vital parts of the body
(d) Yogic postures are a simple combination of spinal stretches and breathing techniques
(e) Yogic relaxation is very refreshing and energizing.
16. The personality of an individual plays a vital role in stress management. Every individual can be categorized into
Type A and Type B personalities. Which of the following is false regarding the Type A personality individuals?
(a) These individuals have an excessive competitive drive
(b) These individuals are always in hurry and are impatient
(c) These individuals are casual about winning
(d) These individuals do not have the ability to spend leisure time productively
(e) These individual are likely to be under stress even in minor situations.
17. Employees especially those in the BPO industry are required to work in shifts that results in irregular rest hours and
that creates stress. This type of stress can be referred to as
(a) Health related stress
(b) Organizational stress
(c) Job stress
(d) Time stress
(e) Techno stress.
18. External stress is the result of environmental influence on an individual. Which of the following is/are not true
regarding external stress?
I. It is caused due to excessive competitive drive.
II. It is caused due to working under poor lighting.
III. It is caused due to working under extreme temper atures.
(a) Only (I) above
(b) Only (III) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
19. A stressor is a factor or stimulant that creates stress. Which of the following is not a job stressor?
(a) Difficult superiors
(b) Personal inadequacy
(c) Setting high goals
(d) Role conflicts
(e) Job insecurity.
20. Work-life balance is a harmonious balance of work and domestic life, which allows an employee to fulfill all the
roles in his/her life effectively and efficiently. Which of the following are the reasons for the growing importance of
work-life balance?
I. Changing social scene.
II. Changing work culture.
III. Decreased work time.
IV. Dual income families.
(a) Both (I) and (II) above
(b) Both (II) and (III) above
(c) Both (III) and (IV) above
(d) (I), (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.
Page 5 of 26
21. Madhav is working as an assistant manager in a private company for many years. He was assigned many
responsibilities without sufficient authority. This has put him under severe stress in performing his work. This
indicates that there is
(a) Lack of organization skills
(b) Long work hours
(c) Personal inadequacy
(d) Job insecurity
(e) Deadlines.
22. Mr. Gash was under stress due to work load. To avoid stress, he later started meditating regularly, which really
helped him a lot. Which of the following cannot be achieved by Mr. Gash through regular meditation?
(a) Control of the thought process
(b) To take effective decisions
(c) Physical and mental relaxation
(d) Wayward state of mind
(e) Improved concentration.
23. Managers must try to understand the sources of stress and the effects of stress. They must follow some strategies to
fight stress. Which of the following is not a strategy to fight stress?
(a) Fasting
(b) Sleep
(c) Relaxation
(d) Exercise
(e) Laughter.
24. Many managers feel that they are working hard and making optimum utilization of their time. However, the truth is
that he or she may be poor at time management. It is therefore necessary to analyze where the time is spent. It
involves identifying the time-wasters and time abusers with the help of time logs. Which of the following statements
is/are true with regard to time logs?
I. Time logs are used by employees to fill in a detailed account of time spent at the workplace.
II. Time logs are designed only for daily use.
III. Time logs help in identifying activities that waste time and the amount of potential time wasted.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
25. According to Taber’s Cyclopedic dictionary, stress is “the result produced when a structure or organism is acted
upon by forces that disrupt equilibrium or produce strain.” Which of the following is not a situation of stress?
(a) A person caught in a traffic jam while rushing to office
(b) A student attending college
(c) A manager negotiating with labor union on some HR issues
(d) A professor who is forced to take extra classes
(e) Salesperson trying to attain sales targets.
26. In corporate world, change is constant and imminent. The impact of globalization has further fuelled these changes.
Which of the following is/are true regarding the changes in the corporate world?
I. Corporate world signifies certainties.
II. Corporate world signifies too many responsibilities.
III. Corporate world signifies long work hours.
(a) Only (I) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
Page 6 of 26
27. Depending on the time span, plans can be classified into long-term, short-term and daily plans. In this context,
which of the following statements is/are true regarding short-term plans?
I. It provides a narrow perspective.
II. A short-term plan necessarily includes intermittent milestones which enables the realization of the long term
goals.
III. Managers draw up short-term plans keeping in view their long-term objectives.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) Both (II) and (III) above.
28. A manager needs to prepare a plan to achieve the goals. The strategies to achieve the goals involve scheduling,
delegating and controlling time-wasters. Which of the following statements is/are true regarding delegating?
I. Delegation is the process of giving authority to a person to undertake activities or tasks on behalf of another
person.
II. Managers have the right to delegate but they have to take care to delegate work to the right person.
III. A person with high self-esteem feels that delegation is a sign of weakness.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) All (I), (II) and (III) above.
29. All the following statements are true with regard to the advantages of goal setting, except
(a) Setting goals improves the productivity of the employees and the organization
(b) Goals are a standard way to measure an outcome or result or an accomplishment
(c) Goal setting can improve the performance of managers for a number of reasons
(d) A goal need not necessarily have a numerical or quantitative value related to the desired result
(e) The goal setting makes managers feel more responsible and accountable for their work and activities.
30. Time management is important in every facet of life but even more so in work life. Which of the following
statements is/are true in this regard?
I. Working faster may result in completion of tasks without errors.
II. Working for long hours may exhaust the person.
III. Improvement in technology has changed the approach to time management.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
31. Visitors can visit, Mr. Daniel, the regional marketing manager of Arnav Pharma, in the evening when the workflow
is usually dull and since he gets time to talk to them. A fixed schedule discourages others from interrupting him
unless there is an emergency. He instructed his secretary to inform everybody about his hours of meeting. To
manage his time effectively, which of the following strategies for controlling time wasters is adopted by Mr. Daniel?
(a) Biological clock
(b) Prioritize
(c) Spiritual planning
(d) Accessibility
(e) Divide time.
Page 7 of 26
32. Internal time-wasters are internal situations that result in time wastage. Which of the following statements is/are
true regarding excessive socialization?
I. Socializing is essential for every successful manager.
II. When managers spend too much time in socializing with colleagues, it may result in wastage of work hours.
III. The socializing process starts at a known level and makes itself an unaccomplished habit.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
33. Few managers conduct meetings in the organizations at frequent intervals. A poorly conducted meeting can be a
waste of time for all members. Various factors contribute to the failure of a meeting. Which of the following factors
does not contribute to the failure of a meeting?
(a) Lack of planning
(b) Unclear issues
(c) Timing of the meeting interrupting workflow
(d) Few members attending the meeting
(e) Long meetings hours.
34. Poor communication is one of the factors that may result in internal time wasters. Which of the following statements
is/are true regarding poor communication?
I. Poor communication creates confusion and misunderstandings.
II. Poor communication could be a result of not listening, forgetting and interrupting a conversation.
III. For communication to be clear, managers should have a clearly defined job responsibility, authority and goals.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
35. A goal is a powerful tool to focus energy and resources. Managers should set goals that are in harmony with the
long-term plans and objectives. Which of the following is incorrect regarding goals?
(a) They should be specific
(b) They should be measurable
(c) They should ideally be small
(d) They should be realistic
(e) They should be free of targets.
36. If Mr. Madhu senior manager in an MNC intends to delegate work laterally in the organization, to whom among the
following does Mr. Madhu delegate work?
(a) Colleagues
(b) Superiors
(c) Subordinates
(d) Clerical staff
(e) Outsiders.
37. The manager of DLF Ltd., intends to prepare a to-do list which will remind him of the important tasks to be
performed. Which of the following is known as a to-do list?
(a) Long term plan
(b) Short term plan
(c) Daily plan
(d) Intermittent goals
(e) Weekly plan.
Page 8 of 26
38. Different managers plan time differently. According to Stephen Covey, there are four phases of time planning.
Which of the following is/are true regarding the phases of time planning?
I. The first phase involves identifying the various demands placed on a manager.
II. The second phase involves monitoring the use of time.
III. The third phase of planning involves taking a wide angle view of future events and scheduling them.
IV. The fourth phase of planning involves self management.
(a) Only (I) above
(b) Both (I) and (IV) above
(c) Both (II) and (III) above
(d) Both (III) and (IV) above
(e) (I), (II) and (III) above.
39. To be creative, organizations need to develop creative and innovation oriented thinking at all levels. According to
Pradip Khandwalla, which of the following techniques of creativity ensures that the selected solution is acceptable
in a particular situation?
(a) Information search technique
(b) Problem decomposition technique
(c) Imaging technique
(d) Dialectical technique
(e) Ideating technique.
40. Mind mapping is a popular technique developed by Tony Buzan. Mind mapping is to
(a) Control the thinking process to make it productive
(b) Generate ideas by branching and learning to think in new ways
(c) Collect information from all the possible sources
(d) Replacement of the old innovations with new ones
(e) Understand the importance of creativity at the workplace.
41. Lateral thinking is an effective technique to stimulate creativity and was made popular by Edward de Bono. There
are some techniques for enhancing lateral thinking. Which of the following is not a technique for enhancing lateral
thinking?
(a) Identifying alternatives
(b) Challenging facts and assumptions
(c) Negating the obvious
(d) Focusing on starting and special areas
(e) Immediate judgment.
42. Innovation involves a series of activities. It involves discovering new ideas, selecting the most suitable one,
mapping out a plan to put the idea into practice and obtaining feedback on the implementation. Which of the
following statements are not true regarding innovation?
I. Innovation is the process where the result cannot be defined.
II. Innovation can be revolutionary or evolutionary.
III. Innovation is the seed of creativity.
IV. Innovations can be both scientific and managerial.
(a) Both (I) and (II) above
(b) Both (III) and (IV) above
(c) Both (I) and (III) above
(d) Both (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.
43. Some people have a fear of failure, fear of social disapproval and fear of rejection by friends and relatives which
hamper the creative thought process. Which of the following technique involves enhancing clarity of thinking and
generating creative ideas?
(a) Techniques for breaking stereotypes responses
(b) Unblocking techniques
(c) Demolition techniques
(d) Mutual stimulation techniques
(e) Imaging techniques.
Page 9 of 26
44. In which of the following creativity enhancing techniques is the ‘Problem As Understood’ (PAU) mechanism used
to generate solutions?
(a) Checklist technique
(b) Synectics
(c) Attributes changing technique
(d) Delphi technique
(e) Morphological analysis.
45. Guided visualization is a graphical technique that should be used in a group. Which of the following is not a step in
guided visualization?
(a) Initially the problem or situation is described to the group
(b) Each of the participants or group members is required to express his/her ideas in images by drawing them
on a paper
(c) Each of the participants or group members is required to express his/her images further using text messages
(d) The participants should not speak to each other while drawing
(e) The explanation given by each of the participants often stimulates new ideas in the group.
46. In intrapreneurship, management accepts the proposal after the presentation made by the proposer. Which of the
following statements is not true with regard to intrapreneurship?
(a) It is developing innovative and creative ideas within an organization
(b) In this, the management encourages creative ideas from both the employees of the organizations and
outsiders
(c) The lower level manager periodically reviews the status of the project
(d) If the management feels that there is potential in an idea and that it can be pursued, then an appropriate
budget is allocated to the proposer
(e) The proposer tests the product in the market.
47. A person with the ability to think from different angles is a creative person. Creative persons display sensitivity and
curiosity. Which of the following are inter-related with the mental components of the individual?
I. Intellectual abilities.
II. Knowledge.
III. Confidence.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
48. In which of the following barriers to creativity, a manager may have identified a simpler way of doing things, but
does not implement the idea because he feels that his superiors will criticize his idea?
(a) Fear
(b) Anxiety
(c) Optimism
(d) Stress
(e) Environment.
49. Brainstorming is the most common technique managers use for enhancing creativity. Which of the following does
not come under the rules for conducting brainstorming sessions?
(a) A manager must ensure that there is no criticism against the ideas or participants
(b) The participants must be encouraged to produce ideas in their original form as they occur to them without
modifying them in any way
(c) The emphasis must be on unusual ideas as they remove mental blocks and help in generating a novel idea
(d) The individuals separately list ideas on a paper that are later sent to the team leader or moderator for final
conclusion
(e) The participants must be encouraged to build on each other’s ideas.
Page 10 of 26
50. Organizations can stimulate the creative thinking process in employees using certain processes. In which of the
following process two or more people work on the same situation or product and are generally used in advertising,
in designing products, or in projects that require creative or innovative ideas?
(a) Creative overloading
(b) Parallel groups
(c) Creative benchmarking
(d) Creative thinking network
(e) Stake holders council.
51. Emotional intelligence is important for developing one’s career. Which of the following statements is/are true
regarding emotional intelligence and career development?
I. Emotions have to be positively managed to create better interactions with the customers.
II. A person with high emotional intelligence will have self-awareness.
III. The leader should be able to understand and effectively lead the group members.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
52. Emotions are not only an ineffaceable part of an organization, but also play an important role in organizational
excellence. Which of the following statements is not true regarding emotions?
(a) Emotions are all-pervasive in any organization
(b) Only negative emotions prevails in an organization
(c) Emotions differ from person to person
(d) Interpretation of emotions may vary with the gender
(e) Emotions will have an effect on the behavior of employees.
53. Dr. Peter Salovey and Dr. John Mayer have identified various abilities and skills required for emotional intelligence
and called them the four branches of emotional intelligence. Which of the following is not a concept of the four
branches of emotional intelligence?
(a) The ability to understand emotions from the facial expressions and postures of a person.
(b) The ability to use emotions to assist the thought process
(c) The ability to manage emotions in ourselves and in our relationship
(d) The ability to be aware of emotions and understand their likely developments in due course and their
outcomes
(e) The ability of an individual to manage emotions.
54. Positive emotions in the workplace are those which help in the achievement of organizational goals. Which of the
following does not belong to factors fostered by positive emotions?
(a) High morale
(b) Improved performance
(c) Job satisfaction
(d) Inevitability
(e) Healthy employees.
55. There are two types of intelligence, emotional intelligence and intellectual intelligence. These two types of
intelligence originates as a result of the functions of different areas of brain. The emotional center of the brain is
(a) The lower part of the brain
(b) The upper part of the brain
(c) The middle part of the brain
(d) Neo cortex
(e) Nucleus of the brain.
Page 11 of 26
56. The guidelines developed by Goleman and Cary Cherniss can be grouped into four stages to conduct training
programs for developing emotional intelligence in organizations. Which of the following is true regarding
preparation stage?
(a) All the necessary competencies that need to be developed should be identified
(b) Personal goals should be defined in clear terms for employee
(c) The trainer selected for the organization should have all the necessary qualities
(d) Programs that need to be improved are identified and are retained which are effective
(e) The application of the skills learned during this stage are applied in actual job situations.
57. Which of the following is/are true regarding the guideline(s) that can be useful in building emotionally intelligent
teams?
I. Each one has to find out how the other team members are doing.
II. Before the team gets down to work, the members of the team should get to know each other.
III. The emotions of team members have to be accepted.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
58. The concept of Emotional Intelligence received worldwide attention after the publication of the book Emotional
Intelligence, Why It Can Matter More Than IQ by Daniel Goleman. Which of the following is false regarding
Goleman’s emotional intelligence model?
(a) It is developed as a ‘theory of performance’
(b) It can be adapted to work situations to envisage leadership qualities and effectiveness in work situations
(c) It is about motivating yourself with zeal and persistence
(d) It described emotional intelligence as a capacity for recognizing an individual’s own feelings and that of
others
(e) It helps to predict and develop the characteristic features that treat all employees equal irrespective of the
performance level.
59. Each baby is born with a certain, unique potential for emotional sensitivity, emotional memory, emotional
processing and emotional learning ability. It is these four inborn components which form the core of one’s
emotional intelligence. Which of the following is not among the suggestions to improve emotional intelligence at
personal level?
(a) Individuals should identify the emotions in various situations instead of pointing out finger at others
(b) Try to convert anger into fruitful actions
(c) Try to get a positive outcome from various emotions
(d) Pay attention to what others have to say, with empathy
(e) Try to spend more time with people who criticize.
60. Many Indian organizations have realized the importance of emotional intelligence and have started to innovate ways
to motivate employees who are high on emotional quotient and low on monetary cost. Which of the following is/are
the rewards and recognition programs that are aimed at motivating the employees emotionally?
I. Certificate of appreciation.
II. Cash incentives.
III. Paid holiday packages.
(a) Only (II) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
Page 12 of 26
61. Negative emotions are important for the managers to understand the factors that lead to such emotions and also their
likely effects. Which of the following is not a negative emotion?
(a) Increase in conflicts
(b) Intention
(c) Incompetence
(d) Insensitivity
(e) Institutional.
62. Personal competence and social competence are the two components of emotional intelligence. Which of the
following is/are the sections that are included in personal competence?
I. Awareness of self.
II. Management of relationships.
III. Management of the self.
(a) Only (I) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
63. Ms. Welly, a marketing executive, is considered to be very efficient in her organization. When her team leader was
on leave, she took the role of the team leader and set the targets for rest of the team, and also putting efforts to
achieve the targets. Which of the following describes the qualities of Ms. Welly in the given scenario?
(a) Ability to resolve conflicts
(b) Ability to learn from mistakes
(c) Readiness to accept responsibility
(d) Good negotiation skills
(e) Readiness to share knowledge.
64. There are some essential interpersonal competencies for managers. Which of the following statements relates to
‘acknowledging the interests of subordinates’?
(a) Activities of managers are oriented towards optimum business performance
(b) Managers believe that they are able to maintain adequate control in the organization
(c) The optimism exhibited by managers trickles down to the subordinates and motivates them to better
performance
(d) Managers should have an understanding of the interests of subordinates in all matters relating to the
organization
(e) Managers should be able to adapt the way of communicating to suit each situation.
65. Competing approach to conflict involves not paying any heed to the concerns of the other party involved in it. While
this approach creates animosity in most cases, it may be necessary in some situations. In which of the following type
of issues, this approach is preferred in an organization?
I. Reducing costs.
II. Imposing certain unpopular decisions.
III. Ensure a long-term relationship.
(a) Only (I) above
(b) Only (III) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
Page 13 of 26
66. Ms. Teny was doing the job assigned to her in addition to the job of Mr. Tony, as he was on a month’s leave. She
had heavy work load, as a result she had no interpersonal interactions with her subordinates. As a result of the noninteraction,
she is unaware of the things changing in the organization, thus resulted in redoing of various jobs.
Which of the following factors is hampering interpersonal interactions in this case?
(a) Poor listening
(b) Emotional arousal
(c) Lack of time
(d) Differences in objectives
(e) Control.
67. Managers need to have good interpersonal skills if they are to be successful. Which of the following interpersonal
competency of managers refers to knowing about the qualities of their own- strengths and weaknesses?
(a) Self-awareness
(b) Control
(c) Motivation
(d) Communication skills
(e) Acknowledging the interests of subordinates.
68. The concept of Transactional Analysis (TA) was developed by Dr. Eric Berne, an American psychiatrist. Which of
the following statements best describes transactional analysis as defined by Dr. Berne?
(a) Unit of social intercourse
(b) Unit of transactional response
(c) Unit of communication
(d) Analysis of communication
(e) Analysis of transactional stimulus.
69. Reverse brainstorming technique generates many creative ideas as it reverses the process of brainstorming. Which
of the following is/are the step(s) involved in reverse brainstorming?
I. The accepted or appropriate solution is explained to the group.
II. The participants start by deconstructing the ideas and contradicting the solution.
III. The participants should explain the images to the group after drawing.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
70. Transactional analysis can also help to identify the various barriers to communication. Transaction can also be
viewed as a series of strokes and counter strokes. Which of the following statements is not true regarding strokes in
transactional analysis?
(a) Physical strokes are not suitable for all occassions
(b) Positive strokes help in the development of emotionally healthy persons
(c) Positive strokes are usually complementary transactions that are appropriate to the situation
(d) Negative strokes are always considered better than no stokes at all
(e) Listening is a negative stroke.
71. Berne defines games ‘as an ongoing series of complementary, ulterior transactions progressing to a well-defined,
predictable outcome’. Which of the following series is the hidden advantage which motivates players to participate
in games?
(a) Payoff
(b) Beginning
(c) Middle
(d) End
(e) Message.
Page 14 of 26
72. An understanding of life positions is useful for managers in identifying the effectiveness of management style and
its influence on communication. Identify the life position based on the statement, ‘I wish I could do it like you’.
(a) I am not ok, you’re ok
(b) I am not ok, you’re not ok
(c) I am ok, you’re not ok
(d) I am ok, you’re ok
(e) I think I may be ok.
73. Transaction Analysis (TA) is an effective tool to solve many organizational communication problems. Trasactions
usually occur between the ego states of two persons. There are various types of transactions. When a manager says
‘Get this report finished by evening and the subordinates replies ‘Sure Sir’, is an example of which of the following
types of transactions?
(a) Complementary transaction
(b) Games
(c) Crossed transaction
(d) Ulterior transaction
(e) Stroke.
74. In some approaches to conflict management, the way people conduct themselves is very important. In which of the
following approaches, interpersonal skills is/are not very critical?
I. Avoiding.
II. Collaborating.
III. Competing.
IV. Accommodating.
(a) Only (I) above
(b) Both (I) and (IV) above
(c) Both (II) and (III) above
(d) Both (III) and (IV) above
(e) (I), (II) and (III) above.
75. Ego state is a consistent pattern of feeling and experience directly related to a corresponding consisting pattern of
behavior. Which of the following statements is/are false regarding ego state?
I. The child ego state is the ‘taught’ concept.
II. The parent ego state is the ‘felt’ concept.
III. The adult ego state is the ‘learned’ concept.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (I) and (III) above.
76. In the collaborative approach, the needs of both the parties involved in the conflict are met. In this regard, which of
the following is the basic assumption in this approach?
(a) Conflict is a natural part of life and can be solved
(b) Conflict is a major part of life and cannot be solved
(c) Conflict is natural part of life and cannot be solved
(d) Conflict is artificial part of life and can be solved
(e) Conflict is artificial part of life and cannot be solved.
77. Assertiveness can be defined as the ability to state your point clearly without being aggressive. Which of the
following statements is not true regarding developing assertiveness?
(a) Assertive people are able to engage in discussions where they respect the viewpoints of others
(b) People who fail to use their assertive skills are likely to be manipulative
(c) Assertiveness is essential for a manager to work effectively in organizations
(d) Assertiveness helps a person to cope effectively in organizations
(e) Assertivenss is not essentially required in solving problems in organizations.
Page 15 of 26
78. Different people have different motivational levels. There are various ways by which leaders can motivate the
people. In which of the following ways, many organizations build pride among their employees and motivate them
to do something big?
(a) Trust as the highest virtue
(b) Desire to be great
(c) Communication skills
(d) Sharing the burden of risk
(e) Motivating by caring.
79. Which of the following is not true regarding frontline staff?
(a) Organizations believe frontline people are dispensable
(b) They are unskilled and are paid low wages
(c) They are given plenty of opportunities for career advancement by organizations
(d) They do repetitive work that is monotonous
(e) They play an important role in determining the firm’s profits and the quality of customer’s experience.
80. There are various steps a company can use to prevent crisis. Which of the following steps involves a leader to
identify all the possible causes for a crisis?
(a) Having a written plan
(b) Plan for a crisis
(c) Establishing clear chains of command
(d) Formulating strategies for dealing with a crisis
(e) Resolving a crisis.
81. Based on the warning time available, a crisis could be described as either a sudden crisis or smoldering crisis. Which
of the following is an example of smoldering crisis?
(a) In Anand Ltd., there was a short circuit and all the machinery came to a stand still
(b) Hemanth fisheries Ltd., was destroyed by floods
(c) Due to sudden marketing conditions sales of Aloknath Ltd., dropped
(d) Methly Isocyanate leaked from Union Carbide India Ltd., pesticide plant at Bhopal
(e) Employees of Mona Ltd., went on strike.
82. According to FedEx Corporation’s leadership evaluation and awareness process (LEAP), aspiring leaders are rated
on the basis of the ‘Nine Faces of Leadership’. Which of the following rates the nine faces of leadership as the
ability to coach, advice and teach people and to help the newcomers in the organization?
(a) Charisma
(b) Individual consideration
(c) Intellectual stimulation
(d) Courage
(e) Dependability.
83. In an organization people compete for different things which results in a conflict. Which of the following do people
compete for in an organization?
I. Work.
II. Safety.
III. Stress.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (I) and (III) above.
Page 16 of 26
84. The vision of most leaders originates from others rather than from their inner selves. A leadership vision can be
evolved by
I. Analyzing past experience.
II. Learning from the present situation.
III. Anticipating the future.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
85. Which of the following is/are the aspect(s) to be remembered while persuading a follower?
I. The persuader should make them feel confident.
II. A persuader should try to sell his/her idea to the follower only if he/she has a successful tract record.
III. The persuader should not suggest out-of-the-box ideas to them and neither should he/she expect similar ideas
from them.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
86. Senyu Technologies believes that it is the responsibility of the top management and leaders to cultivate a work
environment in organization which is inspiring and satisfying. This will contribute in all possible ways to increase
the productivity of the organization. Which of the following are the essential skills for motivation?
I. Clear understanding of situation.
II. Insight into the nature of human beings.
III. Clarity in direction.
IV. Clear set of goals and expectations.
(a) Both (I) and (II) above
(b) Both (II) and (III) above
(c) Both (III) and (IV) above
(d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
87. Conflict is a reality in organizations. Some organizations consider that conflict is normal and so give no training to
managers on how to deal with it successfully. Which of the following skills is not a conflict resolution skill?
(a) Assertive communication
(b) Active listening
(c) Problem-solving
(d) Negotiation
(e) Visioning skill.
88. Speck Ltd., planned to launch body and beauty care products. The company conducted a thorough market research
survey and tested the market to find out acceptability among customers. Even then, the product failed to click in the
market after its mega launch. The management is facing an unplanned crisis. Which of the following types of crisis
is faced by Speck Ltd.?
(a) Criminal events
(b) Management turnover
(c) Industrial relations
(d) Product failure
(e) Public perception.
Page 17 of 26
89. Which of the following statements is/are true regarding Charismatics personality of a leader?
I. They are emotional but not rational.
II. They are talkative and dominant.
III. They are responsible and not averse to taking risks.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
90. The direction setting process helps to carry out plans effectively. This is an important function to bring in change in
an organization. Which of the following is/are the guideline(s) a leader must consider while setting up the direction
for an organization?
I. Leaders should identify goals and objectives for the organization by considering what it want to achieve, how
to achieve and when to achieve.
II. Leaders should make every little decision themselves.
III. Leaders should organize procedures for each and every task.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (I) and (III) above.
91. There are various types of crises. Which of the following statements is related to ‘hostile takeover attempt’?
(a) These are also known as acts of God and cannot be prevented by human beings
(b) They cause a crisis especially in industries like tourism, banking, airline, etc.
(c) Organizations that have domination in the market try to acquire other smaller companies
(d) Relations between the management and laborers can cause disruptions in the functioning of the
organization
(e) Plans made and followed by organizations may turn out to be faulty.
92. CEO’s who discourage creative initiatives with a certain level of risk and cause the managers and employees to
adopt the same approach and thus becoming fault finders rather than catalysts for change are
(a) Liberal
(b) Progressive
(c) Aggressive
(d) Conservative
(e) Generous.
93. In the Westren cultures, direct eye contact indicates listening and attention whereas in some cultures it indicates
aggressiveness. The process of communication by the use of eyes is called
(a) Oculesics
(b) Kinesics
(c) Proxemics
(d) Symbols
(e) Posture.
94. Yunosonic Corp., employees are provided with job security and high retirement benefits. The managers encourage
strict supervision of work and give clear instructions to employees. All employees, on their part, adhere to the rules
and regulations. This kind of cultural dimension is normally a part of societies having
(a) High power distance
(b) Low power distance
(c) High uncertainty avoidance
(d) Low degrees of uncertainty avoidance
(e) Demographic shifts.
Page 18 of 26
95. An American professional was designing a digital electronic circuit for its Japanese client. In a business presentation
with the Japanese counterpart, he tried to create a humor situation to ease the atmosphere. But the Japanese found it
very unprofessional. Which of the following cross-cultural communication is committed by the American
professional?
(a) Silence during a conversation
(b) Interruption during a conversation
(c) Humor in conversation
(d) Structure of the message
(e) Selecting a topic of conversation.
96. The process of developing cultural fluency received attention when Dr. Linda Beamer developed a model for
developing intercultural communication competence. Which of the following is/are not the underlying principle(s)
of the model Beamer proposed?
I. Culture cannot be learned.
II. Cultures are complete and rational.
III. All cultures are equally suitable.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (III) above
(e) Both (II) and (III) above.
97. Various factors have to be considered while enhancing multi-cultural communication skills. Which of the following
statements is/are not true regarding the style of communication?
I. The communication style depends totally on whether the addressees make a high or low contribution in the
communication process irrespective of culture of a region.
II. The style of communication also depends on whether the culture is individualistic or collective.
III. In cultures where there is more of a democratic style of functioning, the communication style can be more
participative.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
98. Various factors have to be considered while enhancing multi-cultural communication skills. Which of the following
creates potential problems to managers intending to enter foreign markets when the differences occur in the way
people perceive words and their meanings and the differences in tone and semantics?
(a) Language barriers
(b) Message
(c) Integrity
(d) Style of communication
(e) Objective.
99. The culture of any country and its workplace is influenced by various dimensions. Which of the following
statements is/are true regarding masculinity vs femininity?
I. Assertiveness and competitiveness are regarded as feminine values.
II. In masculine cultures, gender roles are sharply differentiated.
III. In feminine cultures, the role of men and women are less differentiated.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
Page 19 of 26
100.Which of the following statements is/are true regarding symbolism?
I. These are passive non-verbal communications interpreted in different ways in different cultures.
II. Colors are also interpreted in different ways in different cultures.
III. The speed of talking also varies from culture to culture.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
END OF QUESTION PAPER
Page 20 of 26
Suggested Answers
Managerial Effectiveness – II (MB1A4): January 2009
ANSWER REASON
1. E Every manager faces ethical issues almost each day at work. Business ethics
refers to truth and justice. Remaining all the options are the factors that
influence ethical behavior.
< TOP
2. C Communication at the organizational level involves communicating policies,
giving information, and motivating employees. These include increasing the
understanding, gaining support, and involving and gaining the commitment
of people. Communication at the individual level Communication at the
individual level involves dealing with subordinates, giving instructions, and
communicating responsibilities.
< TOP
3. C The intensity of the ethical issue will not be greater if there is lesser probability
of it causing damage.
< TOP
4. B A manager who wants to set up a manufacturing plant selects two locations.
Using Dawe’s Rule he/she lists out the pros and cons for each of these
locations and selects the location with the maximum number of number of
pros.
< TOP
5. C Statements (I) and (III) are true regarding developing tomorrow's managers.
Statement (II) relates to establishing values. Therefore option (c) is the correct
answer.
< TOP
6. B Statement (IV) is not true regarding time management. < TOP
7. C The personality variable of an individual influences his/her ethical behavior.
Two main personality variables are ego strength and locus of control. Ego
strength refers to the strength of the individual’s beliefs.
< TOP
8. C An organizational culture that is characterized by high risk tolerance, control
and conflict tolerance is most likely to foster high ethical standards. Beliefs is
an individual characteristic.
< TOP
9. E All the statements are true regarding the basic principles a manager has to
remember while doing the organizing.
< TOP
10. D The decision making process involves the following steps:
Step 1: Identifying and defining the problem.
Step 2: Gathering the information.
Step 3: Analyzing the alternatives.
Step 4: Putting selected decisions into practice.
Step 5: Obtaining feedback.
Hence option (d) is the correct answer.
< TOP
11. C The underlying principle of management planning is that, the future situation
will be different from present situation.
< TOP
12. B Hens Selye, developed a model called the General Adaptive Syndrome model
to explain the stress phenomenon and the stress levels. This model has three
stages. The first stage, which is the alarm reaction stage. The third stage is the
exhaustion stage. The second stage is also known as the resistance stage.
Honeymoon and awakening stages belong to burnout life cycle.
< TOP
Page 21 of 26
13. E Holistic therapies allow the body to heal naturally. These therapies have no
side effects and are reliable. Reflexology is the use of meridians or zones to
reduce stress. This therapy involves applying gentle force on pressure points
on the hands and feet. This pressure stimulates the brain to release endorphins.
Reflexology works on the circulatory, nervous and lymphatic systems.
< TOP
14. E Some may need more sleep or some less. Therefore option (e) is not true. < TOP
15. B Option (b) is not true. Yoga is not for body building. < TOP
16. C The personality of an individual plays a vital role in stress management. Every
individual can be categorized into Type A and Type B personalities. All the
options except the option (c) are true. The individuals with Type A personality
are not casual about winning, but are very obsessive about winning.
< TOP
17. C Employees, especially those in the BPO industry are required to work in shifts
that result in irregular rest hours that create stress. This is a job stressor.
< TOP
18. A The external stress can caused from family, work, peers and friends. Physical
conditions such as poor lighting, loud noise, poor seating arrangements and
extreme workplace temperatures are also stressors. Statement (I) relates to
internal stress but not external stress.
< TOP
19. E Stress that occurs due to lack of resources or scarce resources at the work place
is called job stress. The common job stressors are:
? Difficult superiors
Personal inadequacy
Setting high goals
Role conflicts
Overwork and deadline.
Hence option (e) is the answer as it is an organizational stressor. Job insecurity
comes under organizational stress.
< TOP
20. D Except statement (III) all the other statements are the reasons for the
importance of work-life balance.
< TOP
21. A Poor organization skills lead to confusion over delegation of authority and
responsibility. If an employee may be given any responsibilities without
sufficient authority, this would result in organizational stress.
< TOP
22. D Our mind switches from one thought to another constantly. The constant
thought process of thinking leads to stress in people. Meditation is a technique
to achieve a thoughtless or mindless state.
< TOP
23. A Balanced diet is important for reducing stress and not fasting. Therefore all the
remaining are the important strategies for reducing the stress.
< TOP
24. C Statements (I) and (III) are true with regard to time logs. Statements (II) is not
true. Time logs can be designed for daily, weekly or fornightly use.
< TOP
25. B All the situations except the situation in option (b) are facing the stress. In the
situation, where the a student is attending college, the student does not face
stress as it is his routine schedule and also it is not at all a burden on him. A
student preparing for examinations is under stress.
< TOP
Page 22 of 26
26. D The corporate world signifies uncertainties, too many responsibilities and long
work hours.
Hence the option (d) is the answer.
< TOP
27. D Statements (I) and (III) are true regarding short term plans.
I. It provides a narrow perspective.
III. Managers draw up short-term plans keeping in view their long-term
objectives.
Statement (II) is not true regarding short term plan.
< TOP
28. D I. Delegation is the process of giving authority to a person to undertake
activities or tasks on behalf of another person.
II. Managers have the right to delegate but they have to take care to delegate
work to the right person.
III. A person with low self-esteem may feel that delegation is a sign of
weakness.
< TOP
29. D A goal must have a numerical or quantitative value related to the desired result < TOP
30. D I. Working faster may result in many errors.
II. Working for long hours may exhaust the person.
III. Improvement in technology has changed the approach to time
management.
< TOP
31. D A fixed schedule or routine discourages others from interrupting them unless
there is an emergency.
< TOP
32. C I. Socializing is essential for every successful manager.
II. When managers spend too much time in socializing with colleagues, it
may result in wastage of work hours.
III. The socializing process starts at an unknown level and makes itself an
accomplished habit.
< TOP
33. D Few members attending the meeting is not a factor that contribute to the failure
of a meeting. Too many members attending the meeting is the factor that
contribute to the failure of the meeting.
< TOP
34. E All the statements are true regarding poor communication. < TOP
35. E Option (e) the goals should be free of targets is incorrect. The goals should
have a time target or deadline.
< TOP
36. A Lateral delegation implies delegating work to colleagues. This kind of
delegation occurs generally between different departments.
< TOP
37. C A daily plan is a to-do list that managers prepare each day that reminds them
of the important tasks to be performed on a given day.
< TOP
38. B Statements (I) and (IV) are true regarding the phases of time planning.
Statements (II) and (III) are interchanged. The correct statements are the
second phase of planning involves taking a wide angle view of future events
and scheduling them and the third phase of planning involves monitoring the
use of time.
< TOP
39. B Problem decomposition techniques: These techniques are used to identify the
various dimensions of a problem and frame a compatible solution that
considers all of them. These techniques ensure that the selected solution is
acceptable in a particular situation.
< TOP
Page 23 of 26
40. B The underlying concept of mind mapping is to generate ideas by branching and
learning to think in new ways.
< TOP
41. E Lateral thinking techniques:
a) Identifying alternatives
b) Challenging facts and assumptions
c) Negating the obvious
d) Focusing on starting and special areas
e) Postponing judgment.
< TOP
42. C Statements (I) and (III) are not true. Too many revolutionary ideas bring chaos
in the work environment and too many evolutionary ideas kill creativity.
Innovations can be both scientific and managerial. Innovation is the process
where the result is defined.
< TOP
43. B People have mental blocks that obstruct their thought process. Unblocking
technique involves enhancing clarity of thinking and generating creative ideas
by removing these mental blocks.
< TOP
44. B Synectics uses several mechanisms to enhance creativity. The problem is
clearly defined to the group and brainstorming is used to generate solutions. If
this does not throw up a solution, then the PAU mechanism is used.
< TOP
45. C In guided visualization technique, the participants should not use any verbal or
text messages.
< TOP
46. C In Intrapreneurship a senior manager periodically reviews the status of the
project.
< TOP
47. E All the three components are vital for being creative < TOP
48. A The fear of failure is a barrier to creativity. This is the fear of the idea being
rejected and it may result in projects getting delayed.
< TOP
49. D Options a, b, c and e come under the four important rules for conducting
brainstorming sessions. Option d comes under the Delphi technique.
< TOP
50. B Parallel groups are used to bring in different viewpoints or designs for a
particular situation. These kinds of groups are used in advertising in designing
products, or in projects with require creative or innovative ideas.
< TOP
51. C Statements (I) and (II) are true regarding emotional intelligence and career
development. Statement (III) relates to emotional intelligence and leadership.
< TOP
52. B Emotions can be both positive and negative. They can’t be negative in an
organization.
< TOP
53. C Option (c ) is not the ability or the four branches of emotional intelligence.It is
a definition given by Goleman who described emotional intelligence as “ a
capacity for recognizing our own feelings and those of others, for motivating
ourselves, and for managing emotions well in ourselves and in our
relationships”. All other options are concepts of four branches of emotional
intelligence identified by Mayer and Salovey.
< TOP
54. D Inevitability is the among the Peter Frosts seven ‘ins’ which describe negative
emotions. All other options are positive emotions.
< TOP
55. A The lower part of the brain which is called subcortex is the center of emotions.
While the upper part of the brain is the center for intellectual intelligence.
< TOP
Page 24 of 26
56. A In the preparation stage all the necessary competencies that need to be
developed should be identified. Personal goals should be defined in clear terms
for employee belongs to ‘Training stage’. In this stage the support and
guidance of colleagues, superiors and the management is critical, the
application of the skills learned during this stage are applied in actual job
situations belongs to ‘Application stage’. In this stage the essentials for
identifying the programs that need to be improved and retaining those that are
effective belongs to ‘Evaluation stage’.
< TOP
57. E All the statements are true regarding the guidelines to be followed in building
emotionally intelligent teams.
< TOP
58. E Option (e) is not true as Golemam’s theory helps to predict and develop the
characteristic features that differentiate exceptional performers form others at
any level of job. But, it does not treat all the employees equally irrespective of
their performance level. All other options are true with regard to Goleman’s
emotional intelligence model.
< TOP
59. E Try to spend less time with people who criticize and make fun of feelings of
others. All other options are among the suggestions to improve emotional
intelligence at a personal level
< TOP
60. E The reward and recognition programs for those in the lower level are cash
incentives because they can be motivated only by cash incentives and not by
holiday packages and certificate of appreciation.
< TOP
61. A Increase in conflicts is the consequence of the existence of the negative
emotion but it is not a negative emotion.
< TOP
62. C Statements (I) and (III) relate to personal competence. Statement (II) relates to
social competence. Therefore option (c ) is the correct answer.
< TOP
63. C In organization people have to take additional responsibility which arises out
of a particular situation. Though they are in addition to the regular duties and
not part of the job description, it helps them to learn additional skills proving
beneficial to career advancement.
< TOP
64. D Reason: Managers should have an understanding of the interests of
subordinates in all matters relating to the organization.
< TOP
65. C For some issues organizational issues like reducing costs or imposing certain
unpopular decisions which are in the interests of the organization, this
approach may be preferred.
< TOP
66. C Time pressure can affect the interpersonal interactions between two persons to
a great extent. This is especially true when everyone is busy and has no time to
get feedback on the work done.
< TOP
67. A Managers have to be aware of their own qualities- their strengths and
weaknesses. This is known as self awareness.
< TOP
68. D A transaction is a unit of communication and TA is the analysis of
communication between individuals.
< TOP
69. C Statements (I) and (II) are true regarding the steps followed in reverse
brainstorming. Statements (III) relates to guided visualization.
< TOP
70. E Listening is a positive stroke. Negative strokes are sometimes considered
better than no strokes at all.
< TOP
71. A The payoff is the hidden advantage which motivates the players to participate
in games.
< TOP
Page 25 of 26
72. A I am not ok, you’re ok is a life position where people view themselves as
inferior to others. Those who continue to live with this life position develop an
inferiority complex and believe that they cannot do anything properly. They
will be at the mercy of others throughout their life.
< TOP
73. A When a message from a specific ego state of a person receives an expected
response from the specific ego state of the other person. It is called a
complementary trasaction.
< TOP
74. B While trying to avoid conflict or accommodate the demand of another person,
interpersonal skills are not very critical.
< TOP
75. D The Parent ego state is the ‘taught’ concept, the Child ego state is the ‘felt’
concept, and Adult ego state is the ‘learned’ concept.
< TOP
76. A In collaborative approach, the basic assumption is that conflict is a natural part
of life and that it can be solved.
< TOP
77. E Assertiveness is not essentially required in solving problems in organizations is
not true. Assertiveness is essential in solving problems in organizations in such
a way that all the parties concerned are able to come out of the situation
reasonable satisfied.
< TOP
78. B Desire to be great: Many organizations build pride among their employees and
motivate them to do something great. People have a great desire to contribute
to something lasting and are motivated naturally when they feel that they are
working on something important, rare and marvelous.
< TOP
79. C Frontline staff rarely have opportunities for career advancement. Since the only
thing that connects them with the company is the pay check, they care little for
the company’s long-term performance.
< TOP
80. B The first step for preventing a crisis is ‘plan for a crisis’ and this begins with
identifying all the possible causes for a crisis.
< TOP
81. E Smoldering crisis result from employee problems like boycotting work, strike
by employees to achieve their demands etc.
< TOP
82. B The ‘Nine Faces of Leadership’ are charisma, individual consideration,
intellectual stimulation, courage, dependability, flexibility, integrity, judgment,
and respect for others. According to individual consideration: The ability to
coach, advice and teach people and to help the newcomers in the organization.
It also includes the skill to listen actively. Therefore option (b) is the correct
answer.
< TOP
83. D Conflicts arise in an organization because people compete for work, resources,
authority, recognition and safety.
< TOP
84. E A leadership vision can be evolved by analyzing past experiences, learning
from the present situation, and by anticipating the future.
< TOP
85. E All the options are true with regard to the points to remember while attempting
to persuade a follower.
< TOP
86. E All the statements are true. < TOP
87. E Option (e) visioning skill is not a conflict resolution skill. < TOP
88. D Even after conducting market research and test marketing, many of the new
products that are launched in the market fail. This can develop into a crisis for
the company as it may cause huge losses.
< TOP
Page 26 of 26
89. D Statements (II) and (III) are true regarding charismatics. Whereas, statement (I)
is not true. They are emotional yet rational.
< TOP
>
90. E Leaders should not make every decision themselves. They should delegate
responsibility to those who deserve it. This gives the staff greater confidence.
< TOP
>
91. C Hostile Takeover Attempt: Many organizations, especially those that have
domination in the market, try to take over other smaller companies.
Suchtakeover attempts can turn out to be a serious crisis for these smaller
companies.
< TOP
>
92. D A CEO who is overly conservative in his/her approach discourages creative
initiatives that come with a certain level of risk. And other managers and
employees in the organization also adopt the same approach.
< TOP
>
93. A The use of eyes in the process of communication is called oculesics. < TOP
>
94. C In societies with high uncertainty avoidance, people do not like taking risks.
Employees are provided with job security and high retirement benefits. The
managers encourage strict supervision or work and give clear instructions to
employees. All employees, on their part, adhere to the rules and regulations.
< TOP
>
95. C Use of humor in a business meeting in Japan may not be appreciated and strict
adherence to professionalism is required. However, in American culture humor
may be used as an attempt to create an immediate rapport between parties in
business meetings.
< TOP
>
96. A There are four principles underlying the model that Beamer proposed:
- Cultures can be learned
- Cultures are complete and rational
- All cultures are equally suitable
- A person who is culturally fluent can accept that cultural prejudice
always exists.
< TOP
>
97. D Statements (II) and (III) are true regarding the style of communication.
Whereas, statement (I) is not true. As the communication style depends partly
on whether the addressees make a high or low contribution in the
communication process.
< TOP
>
98. A Language barriers: Language creates potential problems to managers intending
to enter foreign markets.
< TOP
>
99. D Statements (II) and (III) are true regarding masculinity Vs Femininity.
Statement (I) is false. Assertivenss and competitiveness are considered as male
values but not female values.
< TOP
>
100. C Statements (I) and (II) are true with regard to symbolism. Statement (III)
relates to para language.
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